Why Use a Professional Property Management Company?

Tina Russell

00:00 28 Dec 20

I use Excalibur Homes property management for approximately three (3) years and would like to comment on my experience... as an out of state property owner. I highly recommend this company for a various number of reasons: trust, professional, communicative and knowledgeable. Claire represents me and clearly communicates with me accordingly. They know the state laws and abides by them. I am involved in the final say of selecting my tenant(s) and is given an opportunity to use their maintenance department or my own vendor. I want to mention Julie and Matt, although our interaction was minimal at the beginning of our business relationship, you both deserve some recognition as well. I understand the renters will give a one (1) star in your review but I understand Excalibur will follow through for their clients, the property owner, and fulfill their responsibility as the P.M. to their clients. The tenant has to understand the consequences of their actions should they break their contract. It's about business. Renting property is not easy, if it was, everyone would be doing it. However, if the owner is not fulfilling their obligation and/or responsibility to their tenants, then shame on them! I live up to my responsibility as the property owner just as Excalibur hold up to their standards. I will continue to use this company because of their integrity and professionalism in which I received since day one. Thank you for the opportunity to express my experience and your representation of me to my tenant(s) as a professional company.read more

Lady A

16:29 10 Dec 20

I couldn’t be more happy with Excalibur Homes. The entire process was very easy. All the staff is very nice, if you... need something fixed they are very responsive. Scott Crawley is awesome and so sweet. I’d definitely refer everyone to this company. I have nothing bad or no areas that need to improve at all. A great experience.read more

Keywanna Smith

20:15 02 Dec 20

The company fail to completely communicate with tenants especially the agents. There have been a high turn over in... agents during my time with this company. The maintenance needs can be done and met with so much more professionalize service. The agents send out vendors that are supposed to provide services the vendors are in return falsely turning in paper work that have not been complete or even falsely saying I wasn't home for services when I was. Legacy property is one of the vendors. Some of these vendors have techs that aren't even certified properly for the job. Company's coming 3 times to look at the same issue is a big problem and still no work done. Agents billing customers for false charges and not fact checking is BAD BUSINESS!!! Billing customers for vendors coming out is wrong because it's your company who sent them out to do a job that was not accurately done. Forcing tenants to work with lazy vendors who send out lazy workers is the worst. If a company say they are coming to do a job then I expect that work to be properly completed. Excalibur agents should come out themselves to access the maintenance before billing customers and paying vendors for lies! If it is that easy to get money from this company then I understand why these vendors are lazy and send false invoices on incomplete work. Listen to your tenants! Stop putting vendors lies before tenants facts and being sure your tenant's and properties are satisfied. Learn to properly communicate!read more

shifty s

22:35 25 Nov 20

We are renting a home that is really, really nice, and it is located in a rural, wooded area. We love that. The home... itself is beautiful, compact, well-built, and modern. We couldn't be happier with our choice. We moved here from PA, and hope to find a house just like this to purchase for ourselves.- T.S. in Dallas, Georgia. (Name available upon request). Excalibur is the BEST !!!!!!!!read more

Gerald Overholt

19:17 02 Sep 20

Wont return calls. Called office they could care a less. System they try to make you use is obviously filled... with Bugs and piirly developed software.read more

Clifton Wong

17:56 21 Aug 20

Excalibur Homes has managed my properties for 10 years. I have been extremely pleased with their service. Over the... years I have had many Excalibur property manager changes. Claire Huysamen is the gold standard and the best property manager I have ever had. Claire keeps me informed about my rental issues. She provides guidance on how we should resolve the problem. She makes an effort to obtain and negotiate with several contractors. She returns my phone calls often times outside of normal office hours in a timely manner to keep me current. Claire is personable with a good sense of humor and professional. I would recommend Claire to other property owners. I am happy to pay her the big bucks. She is all that and a bag of chips.read more

Robbie Reid

16:19 25 Jun 20

The most unprofessional experience with a realtor ever. Met Kristin to see a house and she spent the whole time on her... phone and completely ignored my questions. She did manage to say thank you as I walked out the door. Wow! I feel sorry for the owner of the home because they deserve better representation than her.read more

melody easley

14:45 23 Jun 20

They discriminate between applications. They do not do a first come qualified first come serve. we spent $160 on an... application that said pet friendly. we were the first application in. They did not process our application because the owner wanted to look at the applicants who did not have pets first. Even though the add said pet friendly. This leaves other questions; when we are being discriminated based on pets on a pet friendly application what else are they discrimating against. I would not waste your time or money with this place. there yelp reviews are completely different from their Google reviews which is odd. I did get my money back from our application because it was not processed. But they do make money on applications as well and have no max out on the amount that can be entered. They amoung all the other companies, purposely run the checks so they can pocket the remainder amount. They pay a service fee, not a fee per application. Call ahead of time before filling other applications out with companies to see how they chose their tenantread more

Kim Milbrath

18:10 04 Jun 20

I had to move out of my house unexpectedly due to a divorce and needed to find a safe place for myself and my kids and... Francia became my angel. I could only get away for one or two days to see places and she steered me to a place that was just coming onto her list that was absolutely perfect. She went out of her way to let me see the place on the day that I was out. She helped me understand the application process and was just really my saving grace in a really difficult time. Compassionate, responsive and simply just a lovely woman.read more

Sarah Zaki

23:26 28 Apr 20

Eric Cromwell has been my property manager during my time with Excalibur, and I've been thoroughly impressed with his... responsiveness and professionalism. He has gone above and beyond to give me peace of mind about the home I've been renting. I especially appreciate how he makes me feel like a valued customer by always responding to my messages to help me reach a quick resolution. It's great to feel like I have someone on my side to ensure my home rental experience is enjoyable and stress free. I've really enjoyed the property I'm at, and Eric has been an integral part of making that experience enjoyable.read more

Angie Orta

14:45 24 Apr 20

These reviews are false, go to yelp for the truth. I rent now with them and they have not resolved my work order for... 4months. I have not been able to use my shower since January. I have water damage in walls ceiling and carpet and they didnt resolve it they neglected the workorders and now Im moving out. DONT rent with them and DONT rent home 11007 Lorin Way it is problems, plumbing, water damage that will continue because they dont fix it they just try to cover it before the next leak happensread more

123 Investment LLC

21:16 06 Mar 19

Carrie Tegeder manages several properties for us. She is responsible, cheerful, professional and responsive. She also... gives good suggestions and is great to work with. Ivan Soto helps in managing the vendors to make sure the rentals are in great quality for the tenants. He is very thorough and responsible. The other team members I work with at Excalibur are all professional and knowledge. I'm so glad I made the switch from another property management company to Excalibur Homesread more

Pam Cushionberry

14:28 26 Feb 19

Annette Graham is amazing! She has the most pleasant personality. Anytime I've phoned her with an issue each of my... questions and concernes has been address promptly and she makes sure the issue is resolved in a timely manner. She is indeed an asset to your company. She genuinely cares about what she does and keeping vendors honest in what they're doing. I would rest at ease to have someone like her representing my company.read more

Social I's

19:26 20 Feb 19

We had a great experience in speaking with our property manager, Brooke Borders the other day about a issue that would... have prevented us from renewing our lease. She was extremely helpful and also returned our emails and phone calls right away. She was also very professional and knew the topic she was talking about. A wonderful experience. We also want to mention that the inspector, Alfredo who came out to look at our property was awesome also he was very professional and also listened to any issues that we had with our property. Great people and a great place that we are looking forward to continuing to rent in our 3rd year with Excalibur!read more

Stephanie Young

02:35 20 Feb 19

Kim Carr was the agent I worked with. She was quick to respond when I contacted her about a house for rent. She was... very knowledgeable and answered all of my questions. She was very helpful and I would definitely recommend her if you are looking for a home to rent or purchase. In addition to Kim, everyone else that I dealt with at Excalibur from the application process until me moved in were also very helpful. They responded immediately whenever I sent an email or left a voicemail. This company is great to work with! Kim Carr ROCKS!read more

Candace Cowan

17:22 09 Feb 19

3 Years with Excalibur, and they've been wonderful in managing my rental place. Debbie Hale is very thorough, and... ALWAYS communicates any news about my place and my tenant, so that there are no surprises! I highly recommend them for managing your properties. They've made the landlord process very easy for me. From getting my profit and loss statements, and tax statements, down to maintaining any maintenance concerns for the tenant.read more

Jeaneen Larry

17:15 24 Jan 19

I'm currently a tenant at one of the properties that is managed by Excalibur Homes. I have been at this resident for... several years now. I have been through one or two Property Manager at my place of residence and Debbie Hale is by far the best one of all. Just recently, I experienced a job lost and she has been working with me. Ms. Hale has always worked with me with all my needs and is very kind. Sometimes we don't recognize great people with our everyday life but today I will like to recognize her on a job well done. Thanks for Great Customer Serviceread more

TWalker Photography

18:02 18 Jan 19

This is probably the most rude and unprofessional organization I have ever dealt with. I’ve had 3 property managers and... I’ve only been in the home 5 months. The latest one, Brooke Borders is extremely rude, unprofessional, and down right ghetto. Flew off the handle and cuts you off so you can’t speak if you ask questions. Wouldn’t provide her supervisors real name. When I did talk to the supervisor, Laura Burr, it was very clearly she could care less. She was not rude, however she didn’t care what my experience was. Refused to reassign a different property manager and told me I’d be hearing from Brooke (who I just complained about) in a few days. I’ve waited since my move in date for a fob for the property amenities. I still don’t have it. Never got one and now I’m being told I’ll be charged $50 for a replacement. Never had late rent. I take great care of the property. I left a voicemail for Vice President Matt Nelson. I have my fingers crossed that I won’t get scolded again for having concerns and hope that they will actually just fix the problems and demonstrate some good customer service. I regret choosing a home with Excalibur!read more

Mark Bray

23:19 10 Dec 18

I have to say that Excalibur Homes is an awesome company! The entire staff is not only professional but very nice and... hospitable. Debbie Hale, our property manager, has always gone out of her way to make us feel welcome in our home and help us with anything that comes up with a sense of urgency and complete satisfaction! A big thanks to her for being so kind and helping making the process such an enjoyable experience from the start. If you're in the market I'd sincerely recommend Excalibur Homes and working with Debbie!read more

Barbara McGary

15:14 05 Dec 18

Excalibur Homes is responsive and helpful! Their professionalism exceeded my expectations. My property manager is... Debbie Hale and she has been nothing short of excellent.She is a pleasure to work with!! Debbie is efficient, informative, patient and polite. I highly recommend Excalibur Homes.read more

Melissa Keith

01:52 02 Nov 18

Julie Pearson, an outstanding rental agent at Excalibur Homes, is a pleasure to work with. She helped us rent our... house--with her knowledge, warmth, genuineness, intelligence, work ethic, reliability, professionalism, and wonderfully positive personality--and was a tremendous support to us ! Even though one employee we've communicated with has not been as impressive, we are giving 5 stars for the business based on Ms. Pearson's excellence. We've also gotten terrific assistance from Matt and Zeke. In the end, everything in life is not about money, and these people have made me feel good because they appear to know this.read more

Why Use a Professional Property Management Company?

Similar Articles

Understanding Rental Property Operating Expenses..

A Guide To Investing in Residential Real Estate..

How To Begin Investing in House Flipping..