Rental property management companies help property owners like you manage their rentals and handle everything from marketing and leasing to maintenance requests and evictions. They are the ones handling the property that you spent precious time, money, and energy investing in. As a result, the property management company you work with should be more than just a faceless entity you shell out money to. Having trust in your property management company is important; without it, your rental property business won’t thrive as much as it could, and here’s why.
They’re the Face of Your Business
Your tenants will typically contact your property manager instead of you for inquiries and complaints. Your tenants’ experience with your property manager is going to have a large say in whether they renew their lease or hit the road when their lease is over. In this way, your property manager is the face of your rental business, and if they fail to engage with tenants professionally, your business suffers. This can also affect future business—if a tenant leaves a bad review because of your property manager, you may have trouble filling vacancies.
They’re Supposed To Bring You Peace of Mind
Being a landlord comes with many responsibilities, and your property manager is supposed to take some of that weight off your shoulders. Undoubtedly, one of the main reasons why landlords hire a property manager in the first place is to receive some peace of mind. If you can’t trust your property manager to properly maintain your property and care for your tenants’ needs, you’re not just wasting your money—you’re also adding to your stress.
You’re Paying Them To Care For Your Property
Keep in mind that you’re paying a property management company to care for the property you invested in. Therefore, they should handle maintenance requests and services quickly, not just for the sake of your tenants but for the sake of your property. When you visit your property, you shouldn’t come back to a ransacked home or a unit that needs multiple repairs. If anything, your property should look better than when you left it.
Trust Paves the Way for Open Communication
Having trust in your property management company is important because it opens the line of communication. If a tenant is planning on moving out or in, you should be the first to know. If there’s a maintenance request or damage to the property, you should be the first to know. If there are any additional program fees, emergencies, or eviction issues, you should always be the first to know.
Are you looking for Atlanta property services you can rely on? Let Excalibur Homes work with you to build a professional, trustworthy relationship and help you get the most out of your investment property with our 30-plus years of experience.